HomeTeamNS Rewards+ Programme

1. What is HomeTeamNS Rewards+ Programme?

HomeTeamNS Rewards+ Programme is a loyalty program for HomeTeamNS members. We reward you with +HPoints* when you:

• make membership applications and renewals on the mobile app; or
• make purchases at our Participating Merchants within HomeTeamNS Clubhouses; or
• book any HomeTeamNS Facility at our HomeTeamNS Clubhouses.

*A minimum expenditure of S$10.00 is required for +HPoints to be awarded.
The +HPoints can be used to redeem Rewards and/or Prizes.

* Exclude spending made at Slot Machines, purchase of discounted vouchers (such as Wow Wow Wednesday & Vouchers), payment of car park fees, fines, expenses at clubhouse tenants, external partners and fees for lost and damaged cards

2. Am I eligible to join the HomeTeamNS Rewards+ Programme?

All Ordinary Members, Associate Members and Family Members can participate in the HomeTeamNS Rewards+ Programme.

3. How does HomeTeamNS Rewards+ Programme benefit members?

HomeTeamNS Rewards+ Programme allows HomeTeamNS members to redeem Rewards and/or Prizes using +HPoints. 

4. Is there a fee to join HomeTeamNS Rewards+ Programme?

There is no additional fee on top of your HomeTeamNS membership fee. As long you hold a valid HomeTeamNS membership, you will be able to start accumulating +HPoints.

5. Where can I refer to for the details of HomeTeamNS Rewards+ Programme?

You can refer to https://www.hometeamns.sg/hometeamns-rewards/ or the HomeTeamNS mobile application for more details on the HomeTeamNS Rewards+ Programme. The app is available for download in both Google Play Store and Apple App Store.

1. How do I accumulate +HPoints?

HomeTeamNS members will be able to earn +HPoints* when they:

• make membership applications and renewals; or
• make purchases at our Participating Merchants within HomeTeamNS Clubhouses; or
• book any HomeTeamNS Facility at our HomeTeamNS Clubhouses.

*A minimum expenditure of S$10.00 is required for +HPoints to be awarded.

+HPoints will automatically be credited to the member’s e-wallet for every successful transaction.

You may refer to all transaction details via the HomeTeamNS mobile application. It will show your payment, the amount of +HPoints earned and the +HPoints expiry date.

2. How are +HPoints calculated?

Every S$1.00 spent entitles the HomeTeamNS member to earn 1 +HPoint, subject to a minimum expenditure of S$10.00. For the avoidance of doubt, the amount spent will be rounded down to the nearest dollar for the purpose of determining the +HPoints to be awarded to the HomeTeamNS member and +HPoints will be awarded based on nett purchase value before deduction of discounts or redemptions.

3. What can I do with my accumulated +HPoints?

You may use your +HPoints to make redemptions of Rewards and/or Prizes. You may refer to the HomeTeamNS mobile application for the list of Rewards and/or Prizes available for redemption.

4. What is the minimum spend needed in a single transaction/receipt to earn +HPoints?

A minimum spend of S$10.00 per single transaction is required. All Receipts must be submitted no later than the next day of purchase (11.59pm) to be eligible for +HPoints.

5. How long does it take for my transaction submitted to be processed?

It may take up to 3 - 5 working days from the date of:

• your submission of the Receipts via the HomeTeamNS mobile application; or
• your completion of any facility booking via the HomeTeamNS website, the HomeTeamNS mobile application or self-help kiosks at the HomeTeamNS Clubhouses.
  +HPoints will be reflected in your account balance upon validation of the Receipts and/or bookings.

6. How do I check my +HPoints balance?

You may check your +HPoints balance and all transaction details via the HomeTeamNS mobile application.

7. If I have receipts that are given to me, can I use it to earn the +HPoints?

+HPoints are only awarded for your own purchases. If you are found to have used receipts for purchases made by others to accumulate +HPoints, we reserve our rights to cancel and/or delete and/or otherwise deduct the +HPoints that have been credited to your account.

8. Will my +HPoints expire?

Yes, +HPoints credited in your account in a certain month of a calendar year will expire one calendar year from the last day of that month.

For illustration:

1. 1. HomeTeamNS member had earned 100 +HPoints on 31 January 2023. The 100 +HPoints will expire on 31 January 2024.
   2. HomeTeamNS member had earned 50 +HPoints on 3 October 2023. The 50 +HPoints will expire on 31 October 2024.

9. When can I start earning my +HPoints?

HomeTeamNS Rewards+ Programme will be effective from 23 December 2022 onwards. You will need to update your HomeTeamNS mobile application in order for you to be able to access the HomeTeamNS Rewards+ Programme. Only transactions after this date will be eligible for earning +HPoints.

10. Which are the participating HomeTeamNS clubhouses in the HomeTeamNS Rewards+ Programme?

All HomeTeamNS clubhouses are participating in the HomeTeamNS Rewards+ Programme.

11. Who are the HomeTeamNS Partners participating in the HomeTeamNS Rewards+ Programme?

Please refer the HomeTeamNS mobile application for the list of HomeTeamNS Partners.

12. Which merchants within the HomeTeamNS clubhouses are participating in the HomeTeamNS Rewards+ Programme?

Please refer the HomeTeamNS mobile application for the list of HomeTeamNS Partners.

If I face any technical difficulties, who can I approach?

For assistance, you may reach out to us via this link.