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Teamwork helped this Singapore Police Force veteran in high stakes missions

DAC (NS) Lim Kok Hwa relied on strong bonds with his teammates during major security operations and a dramatic rescue. Now, he wants to help generations of National Servicemen to reinforce these ties.

TEXT: KEENAN PEREIRA

PHOTOS: HOMETEAMNS, DAC (NS) LIM KOK HWA

Close ties within a unit can make a huge difference during day-to-day police work, where stress can build up in an instant. This was evident early on in DAC (NS) Lim Kok Hwa’s career in the Singapore Police Force (SPF), when his team was mobilised to handle a case initially thought to be an individual suicide.

To their shock, the situation on the ground was far more sinister. It turned out that the suicide victim had actually stabbed a family member before taking his own life. “What we initially thought would be an investigation quickly became a mission to save the life of the family member who was left bleeding from serious injuries in the flat, which was stressful and tiring. Thankfully, it was a successful one, and we got through it knowing we were all in it together.”

Such unity is also important during large-scale security operations for major events such as the National Day Parade (NDP). He recalls his experience at the NDP 2000, which marked Singapore’s 35th year of independence. “We had a mobile column at the Padang for the first time. The space is much more open than the National Stadium, where the parade was previously held, so we had to consider different security concerns. We had to plan safeguards against vehicles ploughing into the audience,” he explains. “Teamwork got us through those months and months of planning,” he adds.

His biggest takeaway from the experience? “Strong foundations inspire trust as a team and trust in the system. Your men will feel comfortable to share their problems, which you can then step in to rectify,” shares DAC (NS) Lim, who is currently the Director, Professional Officers Division at Singapore Institute of Technology.

DAC (NS) Lim Kok Hwa (second from right) has been deployed on various missions througout his career.
DAC (NS) Lim Kok Hwa (second from right) has been deployed on various missions througout his career.

WORKING — AND PLAYING — AS A UNIT

DAC (NS) Lim has amassed his share of wisdom from being involved in SPF’s operations for more than 20 years and now carries this into his latest role as the L Division’s NS Commander. Here, the 49-year-old leads about 2,000 men at different life stages. “You’ve got those who are just starting their journeys as National Servicemen and others who are well into their reservist cycles,” he shares, adding that it is crucial to bring these different groups together to develop resilient bonds.

Such connections can be nurtured beyond reservist training sessions and recalls, through cohesion activities and those organised by partners such as HomeTeamNS. He maintains that the success of cohesion activities is as much dependent on the participants as it is on the organisers. “They have to come with an open mind and be eager to get to know their fellow men,” DAC (NS) Lim says. “Our NSmen are very vocal in their feedback about our events, which is useful, as it allows us to plan and do better the following year,” he adds.

DAC (NS) Lim Kok Hwa (in light blue) with his squad mates from the Singapore Police Force.
DAC (NS) Lim Kok Hwa (front row, in light blue) with his squad mates from the Singapore Police Force.

DAC (NS) Lim also stays close to the ground in his other roles, as the chairman of the HomeTeamNS Balestier Executive Committee and the co-chairman of the HomeTeamNS Strategic Review Committee.

Summing up the Executive Committee’s function, he says, “My team’s goal is to make our HomeTeamNS clubhouse attractive to National Servicemen and their families and to provide services and programmes that add value to them.” The Strategic Review Committee adopts a more big-picture view, looking at trends to gauge how HomeTeamNS can better serve its members, through new initiatives or even clubhouses. “Gathering feedback from National Servicemen is very important in both these roles,” he shares. HomeTeamNS clubhouses, he adds, help foster camaraderie within the organisation. “They are spaces for families to gather, for National Servicemen to train for IPPT together and even unwind as a team.”

DAC (NS) Lim Kok Hwa (second from right) at the Total Defence Awards Dinner 2019, where SIT received the NS Advocate Award for Organisations.
DAC (NS) Lim Kok Hwa (second from right) at the Total Defence Awards Dinner 2019, where SIT received the NS Advocate Award for Organisations.

Moving forward, he reveals that the team is considering new clubhouse programmes which allow National Servicemen from previous generations to reconnect with their unit mates from, say, 30 or 40 years ago. “These are friendships that truly last. After all, NS friends understand your character and temperament very well. You’ve lived with them in close quarters and have been with them through thick and thin.”

FAVOURITE FILE

Detective stories: “When I was younger, I read Sherlock Holmes books, which have been made into many TV shows and movies. But I haven’t kept up with them.”

Exercise:Running helps me calm my mind and think about strategic issues at work. Not to mention, it helped with my IPPT back when I still served those obligations. I run around 5-10km every day.”

Lesson from his SPF career:Always prepare for the unexpected. Some of my most memorable missions in SPF started out a certain way and then turned around completely. That happens in life too.”

Like our stories? Subscribe to our Frontline Digital newsletters now! Simply download the HomeTeamNS Mobile App and update your communication preference to ‘Receive Digital Frontline Magazine’, through the app settings.

Categories
Technology

How to prevent high-tech scams, according to a cybersecurity expert

Anyone can become a victim of fraud, especially with the use of increasingly sophisticated technology by cyber criminals. Follow these expert tips to safeguard against such scams.

TEXT: EVELINE GAN

PHOTOS: SHUTTERSTOCK

Have you read about unfortunate scam victims in the news and thought, “There’s no way I would have fallen for that”? Well, you may be surprised, given how cybercriminals have managed to deceive even the savviest among us by harnessing technology.

Contrary to popular belief that cybercrime victims tend to be older folks who are less digitally-savvy, a 2022 study by the Institute for the Public Understanding of Risk found that those under the age of 25 were 10 per cent more susceptible to scams than those aged 65 years and above. Weighing in on the statistic, Mr Gary Gardiner — head of security engineering, Asia Pacific and Japan, at cyber security firm Check Point Software Technologies — says that young digital natives tend to develop strong trust in online platforms. As a result, they can be scammed, just like the older generation.

To avoid being a victim of scams, Mr Gardiner has this advice: “Think about who you are communicating with online and what they are asking for. While not everyone is looking to defraud you, the consequences of not being vigilant can be severe.” It also pays to be aware of the latest high-tech scams. From complex phishing operations to the use of Artificial Intelligence (AI) impersonators, here are five trending scams to keep on your radar.

1.PHISHING

Phishing scams using malware are among the most common ways of targeting victims across all ages in Singapore. They may attempt to deceive individuals into revealing sensitive information such as banking credentials by impersonating trustworthy entities such as an internet service provider or a bank through emails, text messages and weblinks.

Such scam tactics are not new, but they are carried out in novel ways. In May, news reports highlighted a case of a 60-year-old who lost S$20,000 after scanning a QR code on a sticker pasted outside a bubble tea shop. She completed an online survey and downloaded a third-party app to get a free cup of tea, not realising that malware was being installed on her Android phone. This granted scammers remote access to her device.

HOW YOU CAN PROTECT YOURSELF

When visiting sites that you trust, Mr Gardiner advises using two-factor authentication (2FA) to avoid having your credentials stolen. Add another layer of protection by downloading cybersecurity tools such as the ScamShield app, which can scan incoming messages for fake sites, phishing scams and malicious content before you even receive the email or SMS, he adds. “Never share your personal information or passwords online, or even over the phone or video call with anyone,” Mr Gardiner advises. “If any communication asks to verify your username and password this way, it must be fake. No legitimate institution such as a bank would send you this request.” If you are unsure about anything online, contact the company using another method such as through a phone call, he adds.

2. E-COMMERCE SCAMS

It can be hard to resist a “good deal” online for your favourite seafood or Musang King durian. But with e-commerce scams on the rise — there was a 74.5 per cent increase in such cases in 2022 — it pays to think twice before making that purchase. A common e-commerce scam involves swindlers posting fake offers online and failing to deliver the promised items once victims have made payment. In some cases, victims are re-directed to fraudulent websites and expose their credit/debit card details. There is also an emerging trend of scammers posing as buyers. Here, scammers may approach e-commerce vendors to express interest in their products. To receive payment, the seller is asked to click on a URL link or scan a QR code that redirects them to a spoofed banking website where they reveal their confidential details.

HOW YOU CAN PROTECT YOURSELF

If you receive a QR code or link, always carefully examine the web address, Mr Gardiner advises. Scammers often use domain names that are similar to or even contain the official URL, so always look out for subtle spelling errors. Do also note that most phishing sites now include an SSL certificate (the padlock symbol), so that’s no longer a fool-proof indication of a legitimate website. The best way to avoid such scams is to manually search for official company websites instead of using QR codes or URLs in emails.

3. AI-DRIVEN SCAMS

While AI-driven scams may not be as common currently, Mr Gardiner notes that Check Point has seen an increase in the use of AI by scammers to craft more realistic content. “Previously it was easier to spot a scam due to bad grammar and spelling. However, the quality of spam emails has improved drastically with the introduction of AI,” he shares. There have also been reports of people being tricked into thinking that the person on the other end of the line is someone they know and trust through the use of deepfake voice recording, he adds. These highly realistic fake audio recordings of individuals are generated by training AI models on large datasets of their voices.

HOW YOU CAN PROTECT YOURSELF

As with any forms of communication, Mr Gardiner stresses that being cautious is key. And don’t make decisions in a hurry. “Always look for signs that something may not be right. Be aware if the conversation goes down the path of money or investing,” he cautions.

4. ONLINE ROMANCE SCAMS

Besides bringing on heartbreak, at least S$35 million was lost to Internet love scams last year, according to the Singapore Police Force’s Annual Scams and Cybercrime Report 2022. Along with traditional scam techniques of gaining your trust and affection, the latest generation of online romance fraudsters may also tap on AI tools such as deepfake voice and video technology to look and sound more convincing.

HOW YOU CAN PROTECT YOURSELF

According to the National Crime Prevention Council, a red flag would be the swift profession of love shortly after making contact. Watch for other warning signs, such as constantly refusing video calls and sharing sudden stories of misfortune while requesting money. In some cases, the scammer may even send you gifts to gain trust.

5. SIM SWAP SCAMS

Imagine losing phone service, being unable to send or receive messages, make calls and access your online accounts. This frightening situation can become a reality when scammers hijack your phone number by contacting your mobile service carrier and impersonating you, using details such as your NRIC number and birth date. They’ll claim to have lost or damaged your SIM card, and that your mobile number needs to be transferred to a different one. After taking control of the mobile number, they can then access various accounts that rely on 2FA via SMS, potentially allowing them to take over the victim’s online accounts or conduct financial fraud.

HOW YOU CAN PROTECT YOURSELF

“Individuals are usually not aware they are victims of the swap until their phones start glitching,” Mr Gardiner says. Besides being unable to use your phone, other tell-tale signs that your SIM card has been swapped out include receiving a text message that the SIM card for your mobile number has been changed. To avoid becoming a victim, Mr Gardiner advises practising good cyber hygiene. This means not trusting any calls, texts and clicking on any links sent to you, unless you are absolutely sure of the source and sender. It is also critical to not give out any passwords, OTP and personal information for no good reason.

HOW TO STAY SAFE WHILE SHOPPING ONLINE

Mr Gardiner from Check Point Software Technologies shares safe online shopping tips.

  • Always download apps from official sources. For example, the HomeTeamNS mobile app can be downloaded via links on the HomeTeamNS website.
  • Third-party sites (ie. A payment gateway website) carry the risk of compromised software. Download the company’s security software from the app store to ensure software validity.
  • Never access sites through URLs shared over email, especially if you don’t know the sender. If you’ve entered your details through a suspicious Internet banking link, change your password immediately and inform your bank, which can help freeze your accounts.
  • Legitimate payment sites usually use 2FA. You can also look for the https:// protocol, which indicates that the website is using a secure connection, and helps protect your information from being intercepted.
  • Install security software on your devices such as Check Point Software’s Zone Alarm Mobile Protection, which scans sites for phishing attacks and scams, as well as SMS and other types of attacks.

To keep up with the latest scams, visit the Singapore Police Force’s Scams Bulletin.

Like our stories? Subscribe to our Frontline Digital newsletters now! Simply download the HomeTeamNS Mobile App and update your communication preference to ‘Receive Digital Frontline Magazine’, through the app settings.

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