JOIN OUR TEAM
At HomeTeamNS, we are driven by passion. We are looking for dynamic individuals to join us in our mission in honouring Home Team NSmen for the roles they play in ensuring a Safe and Secure Singapore. Join us on a challenging and rewarding experience!
OPEN POSITIONS
Manager, Information Technology
Work Location: HomeTeamNS-JOM Balestier
Job Overview
Play a strategic role in identifying and developing key technology trends to enhance organization growth. Conceptualize and implement IT initiatives to enhance the efficiency of the entire organization.
Job Responsibities
- Develop and implement IT strategies and policies that align with the HomeTeamNS’s overall business objectives.
- Enforce and Implement IT system procurement, implementation & maintenance methodology, policies & standards to ensure its relevancy and effectiveness.
- Develop, refine and implement IT policies and SOPs to meet audit requirements.
- Oversee the day-to-day operations, including network infrastructure, systems administration, and software development, with outsourced vendors
- Manage IT projects, ensuring they are delivered on time, within budget, and to the required quality standards.
- Maintain and enhance the company’s IT security posture to protect sensitive data and systems.
- Stay up-to-date with emerging technologies and industry trends.
Job Requirements
- Bachelor’s degree in Computer Science, Information Technology, or a related field.
- Professional certifications (eg CCNP, MCSE) are advantageous.
- Minimum of 5 to 8 years of experience in IT management and 3rd parties’ management.
- Strong technical skills in WAN / LAN networking, SaaS, cloud services (AWS, Azure, etc), and cybersecurity.
- Strong leadership qualities with a proven ability to lead and motivate teams.
- Excellent communication and interpersonal skills.
- Strong problem-solving and analytical skills.
Assistant Manager, T-Play
Work Location: HomeTeamNS Khatib
Job Overview
Responsible for overseeing the day-to-day operations of T-Play Playgrounds, ensuring that all activities are conducted safely and efficiently, that all equipment and facilities are maintained to the highest standards, and for ensuring that all safety standards are met. The Assistant Manager will also be responsible for the training of staff to ensure the delivery of excellent safety and customer experience standards.
Job Responsibities
- Oversee the safe operations of playgrounds including but not limited to scheduling of staff, smooth running of day-to-day operations, programme & activities planning and execution.
- Conduct regular inspections of the facilities and equipment to identify any maintenance issues and develop and implement plans to address these issues.
- Develop and implement safety and standard policies and procedures and ensure that all staff are trained in these policies and procedures.
- Manage the maintenance budget, including monitoring expenses and revenue and making recommendations for improvements and cost savings.
- Oversee the customer experience, ensuring that all customers receive the highest level of service and satisfaction.
- Develop and implement customer service policies and procedures and ensure that all staff are trained and competent in delivering exceptional service.
- Conduct regular training sessions for staff and provide ongoing coaching and support to ensure that they are meeting performance standards.
- Work closely with the Business Strategies Director to develop and implement marketing and promotional strategies to increase customer engagement and revenue.
Job Requirements
- Bachelor’s degree in Business Operations, Hospitality Management, or a related field. – Minimum of 3 years of experience in managing an playground, attraction or similar facility.
- Strong leadership and management skills, with the ability to motivate and inspire staff.
- Excellent communication and interpersonal skills, with the ability to interact effectively with customers, staff, and senior stakeholders.
Senior Executive, Human Resource and Administration
Work Location: HomeTeamNS-JOM Balestier
Job Overview
Undertake a wide range of HR tasks, facilitating the implementation of HR policies and supporting talent acquisition, staff engagement, training & development, compensation and benefits and employee programs. Responsible for the Human Resources Information Systems (HRIS) so as to ensure all employee records are up-to-date and confidential. Act as the main point of contact for employees’ queries on HR-related matters.
Job Responsibities
- Administer the overall payroll process and act as a first-tier checker on the non-managerial to maintain payroll accuracy.
- Assist in the enhancement and implementation of Human Resource policies and internal SOPs and practices.
- Managing the HR daily operations and rectifying necessary when arising issues, not limited to system technical glitches, staff relation matters, HR processes and any other HR-related matters.
- Ensure strict compliance with the Human Resources in-house SOP among the HR team.
- Administer talent acquisition and recruitment processes and update the TOR and JD when changes.
- Conduct employee onboarding and follow through with the onboarding experience.
- Support in employees’ compensation and benefit plans.
- Assist in the cycle of employee performance reviews from time to time including the confirmation review process and verify the review is properly conducted in accordance with the SOP.
- Supports the HR surveys, labour market research and Audit requirements.
- Provide support and relevant necessary HR advice to employees in various HR-related matters.
- Attend to staff enquiries and grievances, and help facilitate counselling and disciplinary procedures for staff.
- Responsible for the accuracy of the HRIS for employee database, monitoring the leave and claim management and the entire HR system, as well as the system’s technical issues.
- Attend to the Union’s enquiry in consultation with the HR Manager.
- Ensure compliance with government and authorities’ regulations.
- In charge of general administrative works, including administering the condition of the HQ office and meeting rooms including the furniture, chairs and table and overall office general maintenance and cleanliness, the requisitions of offices and pantry supplies that are timely replenished and reasonably done by the Officer, and managing the budgets and expenditures.
- Maintain and update the organization’s documents in the proper filing system for hardcopy and e-copy retrieval.
- Co-share with the HR team for the appointment of PDPA or Bizsafe Committee member.
- Other HR & Admin tasks as assigned.
Job Requirements
- Degree/Diploma in HR or relevant field.
- Proven experience in HR Operations
- Good knowledge of employment/Labour Law
- Good problem-solving, organized and systematic in handling work volumes.
- Excellent leadership, communication, and interpersonal skills
- Observance, good analytical skills and ability to relate things fast
- Able to work in a fast-paced and multi-tasking environment
- Innovative, and able to work independently as well as in a results-driven team
Executive, Clubhouse Operations
Work Location: HomeTeamNS Khatib
Job Overview
Assist in the planning, organizing and control the operations of the Clubhouse. Responsible for general maintenance, housekeeping, security, disciplinary matters and operational efficiency of the Club.
Job Responsibities
- Assist the Clubhouse Manager in the management of the Facility Management service provider for all contract provisions, including third-party service provider management, preventive and reactive maintenance, setup for events and the upkeep of service quality and performance standards of the clubhouse and its facilities.
- Work in tandem with the Property and Estate Management Department in overseeing any upgrading works at the clubhouse.
- Ensure control and compliance of service contractors’ scope of work and assigned duties.
- Establish and manage all issues pertaining to long or ad-hoc service contractors, and any external agencies relating to Club Operations
- Assist the Clubhouse Manager in measurement of the quality performance of the Facility Management service provider in accordance with the contract.
- Establish and ensure adherence to relevant standards through regular inspections to maintain operational efficiency.
- Analyse processes for improvement and implementing strategies to enhance operational efficiency
- Assist in the maintenance work analysis and preventive maintenance checklists.
- Exercise expenditure controls for the Clubhouse and keep tab of budget expenditures.
- Ensure adherence to HomeTeamNS’ finance and procurement procedures.
- Handle Tender(s) or Quotation(s) exercises for service contractors as and when necessary.
- Assist in budget preparation and reports preparation.
- Ensure strict compliance with established policies, procedures, guidelines to enhance clubhouse efficiency.
- Ensure that all permits required for the Clubhouse are in accordance with statutory requirements.
- Plan and maintain an efficient registry and filing system for the Operations department. Ensure proper documentation of repair, maintenance and servicing history for all facilities, systems, services and building defects.
- Coordinate and attend all progress/ performance meetings with service contractors.
- Work with facilities team on inventory management and stock control for amenities and supplies.
- Conduct in-house training for FM staff, housekeepers, lifeguards, security officers to upkeep service standards where necessary.
Others:
- To deliver the organisation’s vision and mission.
- To deliver excellent customer service and maintain relationships with internal and external stakeholders.
- Assist in the formulation of workplan/budget for each financial year and implement approved annual workplan tasks.
- Prepare / assist in preparing reports and / or proposal papers to Executive Committee for approval for matters pertaining to Operations.
- Any other duties as assigned.
Job Requirements
- Minimum Diploma in Facility Management, Engineering, Business Management, or any related field.
- Preferably have relevant experience in clubhouse/hospitality industry or similar industry.
- Proficient in MS Office and databases.
- Must possess good leadership skills with strong project management skill.
- Able to multi-task, handle stress and work with people of all levels.
- Possess good management/organizational skills.
- Good interpersonal, social, verbal, and written communication skills.
- Meticulous, reliable and demonstrate high integrity.
- Must be prepared to work irregular hours, including weekends and public holidays.
Executive, Marketing
Work Location: HomeTeamNS Bedok Reservoir
Job Overview
As an MARKETING EXECUTIVE, you are a highly driven, creative and outgoing individual, tasked with a pivotal role of spearheading a marketing strategy that makes HomeTeamNS the club-of-choice for our HomeTeamNS members and their families, positioning the clubhouse as relevant and maintaining a level of excitement that appeals across ages.
You will work closely with internal and external stakeholders for collaborations. As an ambassador of the Association, you will drive positive, delightful and memorable experiences that showcase the values of HomeTeamNS.
Your responsibilities will include, but are not limited to, the following:
Job Responsibities
• Plan, develop and execute multi-channel marketing campaigns/strategies (digital and offline), promotional activities for the clubhouse
• Develop marketing campaigns to promote tenants, offerings and drive footfall to the Clubhouse
• Work closely with the clubhouse events department to generate awareness and conversions for events
• Ideate campaigns and manage production of marketing communication campaigns that address key objectives. This includes production of visual assets, copywriting, video editing and other assets.
• Responsible for social media calendar, budgeting and optimization of organic and paid ads
• Measure and track the effectiveness of the campaigns and milestones and conduct data analysis to generate data-driven market insights. Including members engagement rates.
• Manage social media advertising budget and expenses
• Support the clubhouse events and any other marketing activities
• Work with other business units to execute integrated marketing initiatives
• Preparation of monthly reports for management reporting
• Manage enquiries and feedback that requires follow up and / or enquiries are being attended to within the stipulated guidelines.
Others
• Assist in the formulation of workplan/budget for each financial year and implement approved annual workplan tasks.
• Assist in preparing proposal papers on projects to Executive Committee for approval
• Perform the Duty Officer role of the Clubhouse (Once a month on one weekend)
• Any other duties as assigned
Job Requirements
• Min. Diploma in Marketing/Communications, or equivalent qualification
• Good understanding of best practices for digital content including editorial, multimedia, video content creation and production for digital platforms. Well-versed in traditional media application and execution. Experience in designing marketing assets and/or video editing will be an added advantage.
• Able to work at the conceptual level for programmes and campaigns
• Proficiency in Microsoft Office and Canva for social media content creation. Knowledge in Adobe suite (Illustrator, Photoshop, Premiere Pro) will be an added advantage
• Able to work in a fast-paced environment, multi-task to meet deadlines.
• Excellent communications skills – both written and spoken.
Adventure Specialist
Work Location: HomeTeamNS Bedok Reservoir, Khatib
Job Overview
Responsible for the management of Action Motion/Adventure HQ/Aqua Adventure (high element & recreational activities) including, but not limited to, taking care of the day-to-day operational needs. Responsible also for the operational readiness of the clubhouse and its facilities.
Job Responsibities
- Responsible for the management of day-to-day operation of Action Motion/Adventure HQ/Aqua Adventure in a safe and effective manner including, but not limited to, conducting activities in a safe and fair manner, delivery of fun and engaging activities in Action Motion/Adventure HQ/Aqua Adventure and performing front of house services
- Conduct impactful and fun programmes and courses and deliver the agreed objectives, programmes, and deliverables within budget set.
- Perform first-line management of any crisis situation in the field.
- Assist with timely daily, weekly, monthly, quarterly, and annual inspections and both corrective and preventative maintenance on activity and safety equipment, fixtures, and fittings.
- Assist to manage hazards, monitor safety conditions and conformance with safety procedures.
- Assist to prepare monthly & quarterly report by keeping a timely record of data such as revenues, patronage, expenses, and programme details.
- Be involved and assist in Organization events and ad hoc committees when required.
Job Requirements
- Diploma in a related discipline (Outdoor & Adventure Learning, Sports & Wellness etc) and/or experience in a recreational facility with track records in a customer centric environment.
- Ability to work at heights.
- Ability to thrive under work pressure, good problem-solving skills to overcome difficulties.
- Able to think fast and decisive.
- Skilled at multi-tasking and well organized.
- Excellent communications skills – both written and spoken.
- Proficient in Microsoft Office.
- Able to work shift and on public holiday.
- Fun & outgoing personality with a proven ability to work well both individually and in a team.
